When I worked as a vocational rehabilitation counselor, I had close to 200 clients in my case load and the demands were overwhelming. Each person had a history of injury, disability, and needs that were often heart wrenching. For instance, my clients included an office worker whose desk collapsed on her one day leaving her in chronic pain for the rest of her life plus many others with head injuries, spinal cord injuries, or mental health disabilities.
The stress for both my clients and me was over powering at times. I was constantly filled with gratitude that I had a longstanding mindfulness practice that supported me and contributed to my clients. However, it’s a very limited view to see mindfulness training as simply a stress reduction or wellness program.
Mindfulness is the capacity to be aware of what’s happening in the present moment with a quality of attention that’s curious, and accepting. The point is to pay close attention, to see more clearly what’s happening in the moment, including physical sensations, thoughts and emotions.
How is this helpful? As one example, when I’m aware of physical sensations, it’s possible to catch tension and tightness in my body quickly before thoughts and emotions escalate. This deeply affects how we interact with customers, clients, patients or co-workers since interactions often happen in stressful moments. Mindfulness supports an ability to be more open and sensitive to others, to recognize when a busy mind or outside distractions take us away from being really present. It helps us find more sensitivity to our customers’ needs.
I experienced this a couple years ago when I had eye surgery. It was a little nerve wracking considering I was to be awake for the whole procedure. I got to the surgery center early in the morning and was greeted by nurses who did everything physically necessary to get me prepped for surgery but didn’t pay a lot of attention to my emotional state. At one point my surgeon came over. I’m sure she was far busier than the nurses or staff, yet she took the time to notice my anxiety and she showed that sensitivity with the smallest of gestures. She lightly touched my shoulder and said “Are you OK?”. In that moment she was able to be mindful in a very small way that made a huge difference. Read More